{"id":15201,"date":"2025-05-06T12:59:06","date_gmt":"2025-05-06T16:59:06","guid":{"rendered":"https:\/\/www.bluesaocanada.com\/refund_returns\/"},"modified":"2025-05-12T13:35:09","modified_gmt":"2025-05-12T17:35:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.bluesaocanada.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<p class=\"\" data-start=\"139\" data-end=\"190\"><strong data-start=\"139\" data-end=\"157\">BlueSAO Canada<\/strong><br data-start=\"157\" data-end=\"160\" \/><strong data-start=\"160\" data-end=\"179\">Date d&rsquo;entr\u00e9e en vigueur :<\/strong> 2025-05-01<\/p>\n<p class=\"\" data-start=\"192\" data-end=\"530\">Chez <strong data-start=\"195\" data-end=\"213\">BlueSAO Canada<\/strong>, nous nous engageons \u00e0 fournir des <strong data-start=\"258\" data-end=\"293\">instruments chirurgicaux v\u00e9t\u00e9rinaires<\/strong> de haute qualit\u00e9, des <strong data-start=\"295\" data-end=\"318\">fournitures orthop\u00e9diques<\/strong> et des produits de <strong data-start=\"324\" data-end=\"346\">technologie m\u00e9dicale<\/strong>. Votre satisfaction est importante pour nous. Veuillez lire attentivement notre politique de remboursement et de retour pour comprendre vos droits et obligations concernant les retours, \u00e9changes et remboursements.<\/p>\n<hr class=\"\" data-start=\"532\" data-end=\"535\" \/>\n<h4 data-start=\"537\" data-end=\"571\">1. <strong data-start=\"544\" data-end=\"571\">Admissibilit\u00e9 aux retours<\/strong><\/h4>\n<ul data-start=\"573\" data-end=\"883\">\n<li class=\"\" data-start=\"573\" data-end=\"645\">\n<p class=\"\" data-start=\"575\" data-end=\"645\">Les retours sont accept\u00e9s dans les <strong data-start=\"603\" data-end=\"614\">30 jours<\/strong> suivant la date de livraison initiale.<\/p>\n<\/li>\n<li class=\"\" data-start=\"646\" data-end=\"739\">\n<p class=\"\" data-start=\"648\" data-end=\"739\">Les articles doivent \u00eatre <strong data-start=\"662\" data-end=\"672\">non utilis\u00e9s<\/strong>, <strong data-start=\"674\" data-end=\"699\">dans leur emballage d&rsquo;origine<\/strong> et dans le m\u00eame \u00e9tat que celui re\u00e7u.<\/p>\n<\/li>\n<li class=\"\" data-start=\"740\" data-end=\"883\">\n<p class=\"\" data-start=\"742\" data-end=\"883\">Les produits personnalis\u00e9s ou sur commande sp\u00e9ciale, y compris les implants et instruments sur mesure, sont <strong data-start=\"823\" data-end=\"841\">non retournables<\/strong> sauf s&rsquo;ils sont d\u00e9fectueux ou endommag\u00e9s \u00e0 la r\u00e9ception.<\/p>\n<\/li>\n<\/ul>\n<hr class=\"\" data-start=\"885\" data-end=\"888\" \/>\n<h4 data-start=\"890\" data-end=\"921\">2. <strong data-start=\"897\" data-end=\"921\">Articles non retournables<\/strong><\/h4>\n<ul data-start=\"923\" data-end=\"1081\">\n<li class=\"\" data-start=\"923\" data-end=\"949\">\n<p class=\"\" data-start=\"925\" data-end=\"949\">Produits st\u00e9riles ouverts.<\/p>\n<\/li>\n<li class=\"\" data-start=\"950\" data-end=\"989\">\n<p class=\"\" data-start=\"952\" data-end=\"989\">Produits personnalis\u00e9s ou sur commande sp\u00e9ciale.<\/p>\n<\/li>\n<li class=\"\" data-start=\"990\" data-end=\"1041\">\n<p class=\"\" data-start=\"992\" data-end=\"1041\">Articles marqu\u00e9s \u00ab Vente finale \u00bb ou \u00ab Non retournable \u00bb.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1042\" data-end=\"1081\">\n<p class=\"\" data-start=\"1044\" data-end=\"1081\">Produits utilis\u00e9s lors de proc\u00e9dures chirurgicales.<\/p>\n<\/li>\n<\/ul>\n<hr class=\"\" data-start=\"1083\" data-end=\"1086\" \/>\n<h4 data-start=\"1088\" data-end=\"1128\">3. <strong data-start=\"1095\" data-end=\"1128\">Produits d\u00e9fectueux ou endommag\u00e9s<\/strong><\/h4>\n<p class=\"\" data-start=\"1130\" data-end=\"1176\">Si vous recevez un produit d\u00e9fectueux ou endommag\u00e9 :<\/p>\n<ul data-start=\"1177\" data-end=\"1467\">\n<li class=\"\" data-start=\"1177\" data-end=\"1292\">\n<p class=\"\" data-start=\"1179\" data-end=\"1292\">Contactez-nous \u00e0 <strong data-start=\"1193\" data-end=\"1219\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1195\" data-end=\"1217\">info@bluesaocanada.com<\/a><\/strong> ou au <strong data-start=\"1223\" data-end=\"1242\">+1 514-608-3929<\/strong> dans un d\u00e9lai de <strong data-start=\"1250\" data-end=\"1269\">5 jours ouvrables<\/strong> suivant la r\u00e9ception de l\u2019article.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1293\" data-end=\"1359\">\n<p class=\"\" data-start=\"1295\" data-end=\"1359\">Veuillez fournir des photos et une description du d\u00e9faut ou des dommages.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1360\" data-end=\"1467\">\n<p class=\"\" data-start=\"1362\" data-end=\"1467\">Nous \u00e9valuerons le probl\u00e8me et, si applicable, proposerons un <strong data-start=\"1415\" data-end=\"1430\">remplacement<\/strong> ou un <strong data-start=\"1434\" data-end=\"1444\">remboursement<\/strong> sans frais suppl\u00e9mentaires.<\/p>\n<\/li>\n<\/ul>\n<hr class=\"\" data-start=\"1469\" data-end=\"1472\" \/>\n<h4 data-start=\"1474\" data-end=\"1499\">4. <strong data-start=\"1481\" data-end=\"1499\">Proc\u00e9dure de retour<\/strong><\/h4>\n<p class=\"\" data-start=\"1501\" data-end=\"1522\">Pour initier un retour :<\/p>\n<ol data-start=\"1523\" data-end=\"1891\">\n<li class=\"\" data-start=\"1523\" data-end=\"1636\">\n<p class=\"\" data-start=\"1526\" data-end=\"1636\">Envoyez un e-mail \u00e0 <strong data-start=\"1532\" data-end=\"1558\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1534\" data-end=\"1556\">info@bluesaocanada.com<\/a><\/strong> ou appelez au <strong data-start=\"1567\" data-end=\"1586\">+1 514-608-3929<\/strong> avec votre num\u00e9ro de commande et la raison du retour.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1637\" data-end=\"1732\">\n<p class=\"\" data-start=\"1640\" data-end=\"1732\">Une fois approuv\u00e9, nous vous fournirons un num\u00e9ro <strong data-start=\"1682\" data-end=\"1724\">d&rsquo;autorisation de retour de marchandise (RMA)<\/strong>.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1733\" data-end=\"1805\">\n<p class=\"\" data-start=\"1736\" data-end=\"1805\">Emballez l\u2019article en toute s\u00e9curit\u00e9 et incluez le num\u00e9ro RMA \u00e0 l\u2019int\u00e9rieur du colis.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1806\" data-end=\"1891\">\n<p class=\"\" data-start=\"1809\" data-end=\"1891\">Exp\u00e9diez le produit \u00e0 l&rsquo;adresse de retour fournie dans l\u2019e-mail d\u2019autorisation de retour.<\/p>\n<\/li>\n<\/ol>\n<p class=\"\" data-start=\"1893\" data-end=\"1904\"><strong data-start=\"1893\" data-end=\"1902\">Remarque :<\/strong><\/p>\n<ul data-start=\"1905\" data-end=\"2051\">\n<li class=\"\" data-start=\"1905\" data-end=\"2001\">\n<p class=\"\" data-start=\"1907\" data-end=\"2001\">Les clients sont responsables des frais de retour sauf si l\u2019article est d\u00e9fectueux ou endommag\u00e9.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2002\" data-end=\"2051\">\n<p class=\"\" data-start=\"2004\" data-end=\"2051\">Nous recommandons d\u2019utiliser une m\u00e9thode d\u2019exp\u00e9dition avec suivi.<\/p>\n<\/li>\n<\/ul>\n<hr class=\"\" data-start=\"2053\" data-end=\"2056\" \/>\n<h4 data-start=\"2058\" data-end=\"2076\">5. <strong data-start=\"2065\" data-end=\"2076\">Remboursements<\/strong><\/h4>\n<ul data-start=\"2078\" data-end=\"2335\">\n<li class=\"\" data-start=\"2078\" data-end=\"2187\">\n<p class=\"\" data-start=\"2080\" data-end=\"2187\">Une fois votre retour re\u00e7u et inspect\u00e9, nous vous informerons de l\u2019approbation ou du rejet de votre remboursement.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2188\" data-end=\"2295\">\n<p class=\"\" data-start=\"2190\" data-end=\"2295\">Si approuv\u00e9, un remboursement sera effectu\u00e9 via votre mode de paiement initial dans un d\u00e9lai de <strong data-start=\"2272\" data-end=\"2294\">7 \u00e0 10 jours ouvrables<\/strong>.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2296\" data-end=\"2335\">\n<p class=\"\" data-start=\"2298\" data-end=\"2335\">Les frais d&rsquo;exp\u00e9dition sont <strong data-start=\"2316\" data-end=\"2334\">non remboursables<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr class=\"\" data-start=\"2337\" data-end=\"2340\" \/>\n<h4 data-start=\"2342\" data-end=\"2362\">6. <strong data-start=\"2349\" data-end=\"2362\">\u00c9changes<\/strong><\/h4>\n<p class=\"\" data-start=\"2364\" data-end=\"2484\">Les \u00e9changes sont disponibles uniquement pour les articles d\u00e9fectueux ou endommag\u00e9s. Pour les autres demandes, veuillez suivre la proc\u00e9dure de retour ci-dessus.<\/p>\n<hr class=\"\" data-start=\"2486\" data-end=\"2489\" \/>\n<h4 data-start=\"2491\" data-end=\"2521\">7. <strong data-start=\"2498\" data-end=\"2521\">Annulation de commande<\/strong><\/h4>\n<p class=\"\" data-start=\"2523\" data-end=\"2725\">Les commandes peuvent \u00eatre annul\u00e9es <strong data-start=\"2546\" data-end=\"2567\">avant l&rsquo;exp\u00e9dition<\/strong> en nous contactant \u00e0 <strong data-start=\"2588\" data-end=\"2614\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2590\" data-end=\"2612\">info@bluesaocanada.com<\/a><\/strong>. Une fois exp\u00e9di\u00e9e, la commande ne peut pas \u00eatre annul\u00e9e mais peut \u00eatre retourn\u00e9e selon les conditions ci-dessus.<\/p>\n<hr class=\"\" data-start=\"2727\" data-end=\"2730\" \/>\n<h4 data-start=\"2732\" data-end=\"2762\">8. <strong data-start=\"2739\" data-end=\"2762\">Coordonn\u00e9es<\/strong><\/h4>\n<p class=\"\" data-start=\"2764\" data-end=\"2831\"><strong data-start=\"2764\" data-end=\"2782\">BlueSAO Canada<\/strong><br data-start=\"2782\" data-end=\"2785\" \/>\ud83d\udcde +1 514-608-3929<br data-start=\"2803\" data-end=\"2806\" \/>\ud83d\udce7 <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2809\" data-end=\"2831\">info@bluesaocanada.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>BlueSAO CanadaDate d&rsquo;entr\u00e9e en vigueur : 2025-05-01 Chez BlueSAO Canada, nous nous engageons \u00e0 fournir des instruments chirurgicaux v\u00e9t\u00e9rinaires de haute qualit\u00e9, des fournitures orthop\u00e9diques et<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15201","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bluesaocanada.com\/fr\/wp-json\/wp\/v2\/pages\/15201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bluesaocanada.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bluesaocanada.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bluesaocanada.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bluesaocanada.com\/fr\/wp-json\/wp\/v2\/comments?post=15201"}],"version-history":[{"count":1,"href":"https:\/\/www.bluesaocanada.com\/fr\/wp-json\/wp\/v2\/pages\/15201\/revisions"}],"predecessor-version":[{"id":15203,"href":"https:\/\/www.bluesaocanada.com\/fr\/wp-json\/wp\/v2\/pages\/15201\/revisions\/15203"}],"wp:attachment":[{"href":"https:\/\/www.bluesaocanada.com\/fr\/wp-json\/wp\/v2\/media?parent=15201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}